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Pool Creations Inc | How to WOW Your Customers

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Pool Creations Inc | How to WOW Your Customers

Show Notes

 The founding father of PoolCreationsInc.com explains how he has been ready to construct and develop one of the crucial profitable pool firms in Oklahoma by systematically wowing his clients and tightly managing his staff.

  1. Yes, sure, sure and sure! Thrivetime Nation on at this time’s present we’re interviewing Jeff Landburg who’s the co-founder of Pool Creations. Jeff, welcome onto the Thrivetime Show…how are you sir?!
  2. I do know that you simply’ve had a ton of success at this level in your profession, however I might love to begin off on the backside and the very starting of your profession. What was your life like rising up and the place did you develop up?
    1. I grew up in Catoosa, the place we nonetheless dwell at this time
    2. We had been a low to middle-income household
    3. We realized early on that anytime we needed one thing we might have to work for it
  3. What did you be taught at UPS?
    1. I realized how to handle an organization successfully
    2. I realized that I didn’t need to be part of company America
  4. What did you be taught digging ditches?
  5. When did you first determine what you needed to do professionally?
    1. Whenever I graduated highschool I went into the army
    2. The extra I checked out a profession within the army the much less I believed it was finest for me
    3. I began working with a pool firm that my brother was working for and rose to the function of foreman
  6. NOTABLE QUOTABLE – “Profit in business comes from repeat customers, customers that boast about your product and service, and that bring friends with them.” – W. Edwards Deming (Was an American engineer, statistician, professor, writer, lecturer, and administration advisor. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling strategies nonetheless utilized by the U.S. Department of the Census and the Bureau of Labor Statistics.)
    1. Bite off greater than they will chew
    2. Competition is fierce and folks play low-ball
    3. Not good at managing their individuals
  7. Construction Manager – Stays in contact with the contractors and the subcontractors
  8. Construction Supervisor – Works with the staff and makes positive the staff on website to be certain that the job is being performed appropriately
  9. Crew Leaders & Helpers – Jeff employs 17 top quality crew leaders & helpers. He goes via 10 guys to discover. Promote from inside. 
    1. The ratio is about 1:1 between crew leaders and helpers.
  10. What would you say to any contractors on the market who’ve made a mistake?
    1. Own the error and just remember to are exceeding the expectations of your shoppers
  11. How did you begin your first firm?
  12. How did you go about funding your first firm?
    1. Since I had been in administration at UPS, we cashed out the inventory we had accrued whereas at UPS
  13. How did you go about getting your first 10 clients?
    1. I began out sub-contracting for different pool firms doing smaller work
    2. A few months after doing that, individuals began speaking about us and subsequent factor you understand we had a pool offered
  14. When did you first really feel such as you had been really starting to acquire traction together with your profession?
  15. Jeff your customer support is unimaginable…how would you describe your strategy to gross sales?
  16. Jeff, whenever you labored with us you probably did an excellent job setting expectations after which delivering on what you stated you’ll do…how is your course of like for staying on prime of your initiatives and stopping them from drifting?
    1. It’s vital to have the strains of communication open with the shoppers
    2. Things occur, however so long as you might be speaking together with your consumer you don’t have these awkward moments
    3. You have to be proactive, not reactive
  17. Every reference that I referred to as about your corporation was tremendous glad…each day how do you keep on prime of and handle your initiatives?
  18. What are among the most enjoyable initiatives that you’ve labored on all through the years?
  19. I do know that you’re a serial entrepreneur who has skilled huge success and tremendous low factors…stroll us via the best excessive and the bottom low of your profession?
  20. Today, I’d love for you to share with the listeners concerning the sorts of initiatives that you’re up to?
  21. How, you come throughout as a really proactive individual…so how do you usually arrange the primary 4 hours of your and what time do you usually get up?
    1. I get up each morning at 5:30 AM
    2. I attempt to get to the workplace at 6:15-6:30 AM
    3. The crews get to the roles at 7AM so that point provides me an opportunity to meet up with electronic mail and plan my day
  22. What are a couple of of your each day habits that you simply imagine have allowed you to obtain success?
    1. We pay attention to our workers rather a lot to discover out what works and doesn’t work within the subject.
  23. NOTABLE QUOTABLE – “Walk with the wise and become wise, for a companion of fools suffers harm.” – Proverbs 13:20
    1. We go to completely different reveals across the nation to keep on the slicing fringe of pool creation trade
      1. The Carecraft Annual Meeting is the large present we go to yearly
  24. What mentor has made the largest influence in your profession to this point?
    1. The proprietor of the pool firm that I labored for in Tulsa
  25. What has been the largest adversity that you simply’ve had to struggle via throughout your profession?
  26. What recommendation would you give the youthful model of your self?
    1. I don’t have any regrets and I wouldn’t return and alter something.
  27. We discover that the majority profitable entrepreneurs have a tendency to have idiosyncrasies which are truly their tremendous powers…what idiosyncrasy do you have got?
  28. What message or precept that you simply want you can educate everybody?
  29. What are a few books that you simply imagine that each one of our listeners ought to learn?
    1. The Bible
    2. The Shack

Website: http://poolcreationsinc.com/

Phone Number: 918-289-0779

 

 

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